Dealing with Difficult People by Harvard Business Review

Dealing with Difficult People by Harvard Business Review

Part of HBR's Emotional Intelligence series — short pocket-sized volumes that collect the best articles on one workplace problem.

This one covers the pessimist, the passive-aggressive colleague, the person who takes credit, and the boss who cannot make a decision. The most useful pieces are on managing your own reaction first, on giving feedback to someone who does not want it, and on recognising the small number of situations where the answer is simply to leave.

Short, practical and easy to keep on a desk. Part of the HBR Emotional Intelligence series.

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