Just Listen by Mark Goulston

Just Listen by Mark Goulston

Goulston, a psychiatrist with experience in hostage negotiation training, argues that most persuasion failures come from talking too much and listening too little, and lays out specific techniques for genuinely getting through to resistant, defensive or hostile people.

The book covers de-escalating difficult conversations, building rapid trust with strangers, and reading what people actually need to hear rather than what seems logical to say, drawing on real clinical and negotiation case studies throughout.

A practical communication guide from a psychiatrist trained in hostage negotiation techniques.

📚 Book Specifications

✅ Premium Quality Books.

✅ High Printing quality.

✅ Eye Friendly.

✅ Matt cover (Paperback)