Supercommunicators by Charles Duhigg

Supercommunicators by Charles Duhigg

Duhigg's central finding is that every conversation is really one of three kinds — practical, emotional, or social — and that most arguments happen because two people are having different ones at the same time.

He builds from there: matching the conversation someone is actually in, the looping-for-understanding technique, why asking deep questions works better than small talk, how to handle conversations about identity without a disaster, and what jury deliberations, CIA recruitment and a Big Bang Theory writers' room have in common.

From the author of The Power of Habit. Practical, well-researched, and immediately usable.

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